Shipping Policy
Order Processing Time
At ANS ATHLETIC NUTRITION SOLUTIONS, we strive to process all orders within 3-4 business days. During periods of high order volume, processing may extend up to 8 business days. Please note that orders are processed Monday through Friday, excluding public holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 4-8 business days after order processing.
Please be aware that delivery times are estimates and may vary due to factors beyond our control, such as customs processing and postal delays.
Complimentary Shipping on Eligible Orders
- Hong Kong: Complimentary shipping on orders over HKD500
- Singapore: Complimentary shipping on orders over SGD80
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
ANS ATHLETIC NUTRITION SOLUTIONS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
ANS ATHLETIC NUTRITION SOLUTIONS is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
For any further questions or assistance, please contact our customer service team at hello@ansolutions.co.site